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An engineer visit may also be required for the set up of the service. It has its own network – separate from the Openreach network which is used by all other providers. If a visit by an engineer has been arranged to activate your broadband service, make sure you or another person over 18 is in at your property at the agreed date and time. 4G Assure works over copper, fibre and static IP. Compare 'free' broadband packages with no installation costs from top UK providers, including BT, Sky, TalkTalk, Virgin Media and more. This includes your BT Basic line rental and all the same call benefits included with the landline only version of BT Basic. You don’t necessarily need a phone line to get Virgin broadband, although it offers phone and broadband packages, plus bundles which include TV too. 16h57. You can connect the hub yourself – it’s pretty easy. Or if you're placing your order online, you'll be able to see the available times on the appointment booking page in My BT. Im due to be switched over today, i see the phone has been done. How long should I expect to wait? If you're new to BT, we'll aim to get your BT Broadband up and running within 2 weeks, although this can sometimes take longer. The one exception is if the phone has been disconnected due to unpaid bills (even if it wasn’t you) – you’ll have to pay for reconnection. The builder should register the property or you can contact Royal Mail yourself. This applies for fibre broadband, cable broadband and ADSL broadband. Also ive changed the username and password for the home hub 5 to my plusnet ones, i can see my profile has been reset from BT in the hub settings , my speeds are better now im on 6db profiles, but cant connect yet. The automatic switch over to 4G is subject to you having adequate 4G signal and power at your site and 4G broadband speeds may vary. See our privacy policy. Fast installation time; Vodafone Broadband Review – The Not So Good. Announcements, Guides & Community Updates. See our help section for BT Wi-Fi; BT Basic + Broadband costs £10.07 a month. BT, like many broadband providers, has been rebranding its packages. How much it will cost depends on the broadband package, but it will usually be between £50 and £85 (in general the more expensive the broadband deal, the cheaper the new line connection fee). This will be sent by one of Sky’s delivery partners (normally Royal Mail). Broadband Setup and Installation It normally takes around 2 weeks to get your home broadband service set up in the UK. This can either be sent to your home for £5 or picked up from your nearest Collect+ store for free. ‎08-05-2019 How much does it cost? Because of this, Openreach are currently minimising any work inside the home. If you've got Broadband (copper broadband) download the user guide below or follow these instructions. It can be anytime up to midnight for activation. However, if BT finds that you've already got a line at your property, it could have this up and running within a couple of days and you might not have to pay connection or reconnection charges. ‎08-05-2019 Whether you are moving home, getting broadband installed for the first time, or switching suppliers, installation lead times can depend on many factors, including which provider you choose, whether you need a new phone line installed, and where you live. Only BT has Home Tech Experts you can book in 2-hour time slots, 7 days a week, for wi-fi help at no extra cost. This website uses cookies to give you the best experience. TalkTalk’s fibre broadband generally comes without set-up fees. To order by phone call our experts free on. However, broadband deals on 30-day rolling contracts come with an upfront fee of £65. If you need a landline installed as well as broadband, it could take around 15 days to arrange. By Emma Lunn TalkTalk will send your router to your home address by Royal Mail and it should arrive three to five days before your services go live. BT installation and activation times. Keeping you safe during new Broadband & Talk installation We continue to adapt to help our customers as best and safely as possible in line with the recently updated government Covid-19 guidelines. on Failure to do so means the engineer can’t carry out the work, resulting in a delay in installation and possibly charges for wasting their time. How long does it take to install broadband? See our broadband deals You might need to ask the landlord’s permission before getting a phone line or broadband installed – check your tenancy contract – but there’s no good reason for them to say no. The automatic switch over to 4G is subject to you having adequate 4G signal and power at your site and 4G broadband speeds may vary. It could take longer depending on the availability, but this is rare. Would he not have been activating it then? ‎08-05-2019 Coronavirus: Delivery, installation and repair information > You can choose a date and engineer appointment slot when you place your order, we’ll let you know what's available when you call. 16h45, on Fibre-to-the-Home (FTTH / FTTP) broadband installation – BT Openreach (from BT, Sky, TalkTalk and similar ISPs) The route to getting Fibre Broadband. ‎08-05-2019 Sky normally takes about two weeks to get a new broadband connection set up. Once you have ordered Sky broadband or fibre, Sky will confirm your activation date. ... It’s about time they updated that page – I’ve updated the links in the article.\ Cheers. Be wary of signing a broadband contract that is longer than your rental contract – if you have to move out you will still have to pay for the remaining time on your contract – or risk being charged a hefty cancellation fee. We're getting bt fibre today and by chance I passed the engineer at midday and asked him and he confirmed that he was sorting our fibre out then. Here's how to set up a Hub 3. A date for an engineer to visit will be arranged when you place your order – it should be within about two weeks. If you're moving home it may take us up to 2 weeks - occasionally longer - so please contact us when you know the date. Thanks in advance. Coronavirus: Delivery, installation and repair information > New customer? Switching to FTTC requires that your existing copper circuit (cabinet to home aka d-side) is re-routed through (via) the fibre cabinet: that is where the engineering touch is required. 4G Assure works over copper, fibre and static IP. Fibre installation Coronavirus: Delivery, installation and repair information > Your Fibre service will usually be provided via a fibre cable running between the exchange and your street cabinet, then a copper cable from the cabinet to your home. They already fitted sky+hd box in 31st december. Cookies on BT.com. No TV bundles . Thanks Sky has been known to throw in a free laptop or TV with its broadband and TV deals. Remember, if you've got Fibre broadband you'll need to set up your Hub with the Openreach modem - see the instructions further down. All rights reserved. BT is known for offering its BT Reward card to new customers, which can vary in value from £10 to £250, depending on the offer running at the time. As well as installation costs, there is usually a £9.99 delivery charge for your BT router. If you're just signing up to line rental, however, BT charges £130 to either activate an old line or install a new one. What used to be BT Infinity is now known as BT Superfast Fibre (and variations on that). If you want TalkTalk broadband but don’t have a suitable phone line, it will install one for you. | Wednesday, January 2nd 2019. Plus, some leasehold flats are not permitted to have a Sky dish installed (if you’re getting Sky TV) – so check the details of your lease. Providing superfast broadband for is no easy task. We'd also like to set optional analytics cookies to help us improve it and provide services like live chat support, and targeting cookies to show you content think you would be interested in. This will be sent via Royal Mail and should arrive between 7am and 6pm arrive the day before your activation date. Most providers, including BT, will offer you free phone line installation if you sign up to a broadband package with them. BT will confirm how long installation will take when you place an order, agree a date for your services to be installed, and tell you whether an engineer needs to come to your home. With BT, you can compare phone and broadband deals to find the ideal broadband connection for you and your business. A new line normally costs about £140. Equally, if your situation is more complex, it can take longer. In most cases, regardless of provider, you need to allow two weeks from purchase for your new broadband service to be up and running. Normally it takes about two weeks to get broadband installed, but there are no hard and fast rules. 16h46, on BT can go one better by offering storage and if you happen to snap up a deal offering free BT Sport on its app. Engineer installation fees may apply on certain packages or bundles and a standard line installation starts from £40. Set-up costs for Sky broadband packages vary between about £20 and £60, plus £9.95 for delivery of the Sky Hub router in most cases. High-rise flat-dwellers should ask if there will be any issues when they place their order. Here’s everything you need to know. UK must boost broadband installations by 10,000 houses per day to meet targets BT's Openreach currently installs around 40,000 new homes with fibre per week If you’re switching to BT from another provider it will normally take up to two weeks for the switch to complete. ‎08-05-2019 It's what we've always done and we're one of the best at it in the world. The engineer left 3 hours ago by the way. Most broadband services are still delivered by a phone line, so whether you have an existing phone line at your property and whether it’s currently connected or not, are two major factors as to how quickly your new service will be installed. Getting Virgin Media broadband installed is a bit different, but that's not to say it takes longer than any other provider. We won't share your postcode with anyone. If you’re in a new build property, your address will need to be registered with Royal Mail before you can place an order for a phone line or broadband, or get equipment delivered in the post. If you have an existing line TalkTalk can use, your activation date will be approximately 15 days after you place your order. Worldwide broadband speeds during lockdown. 16h54, on We're getting bt fibre today and by chance I passed the engineer at midday and asked him and he confirmed that he was sorting our fibre out then. Most properties will have had a BT phone line at some point, which is required by an provider operating on the Openreach network. It could take longer depending on the availability, but this is rare. 16h49. BT says that if a brand new line needs to be installed to deliver your broadband, it will usually take up to 15 working days from the date on which you place your order. Whatever your business size, we understand that keeping in touch with your customers, clients and colleagues is essential. With BT Plus, choose us for Fibre and 4G and you can enjoy some fantastic benefits, including 5G later this year. BT Wi-fi is also far more widely available than Virgin's. We've listed and explained all the reasons you might experience a delay at the end of this guide. If you have a landline, this can be less. BT says that if a brand new line needs to be installed to deliver your broadband, it will usually take up to 15 working days from the date on which you place your order. In this video I am demonstrating BT Engineer installing a new faceplate on the mater socket and testing Broadband Speed. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Received the sky hub through the post a couple of days ago and I think its bt installing not too sure am new to all this sorry. By continuing, you agree to our cookies policy. However, it sometimes does special deals where the activation or upfront fees are waived. “In some locations, the copper is buried, and the last thing people want is us digging up their garden,” Bell says. 16h51, on The same goes if you’re switching to TalkTalk from pretty much any other provider apart from Virgin – it will normally take up to 15 days. We use necessary cookies to make our site work. Jamie says: 4 July 2020 at 6:05 pm. We aim to give you the fastest possible broadband speed for your connection. If you’re renting, ask the landlord or letting agent if there’s a phone line installed. So FTTC then (sorry I thought you were referring to FTTP). Sky, also fresh from a rebrand, only has one widely-available fibre plan: Sky Broadband Superfast. 16h11, on This'll usually be about 15 days after you order. The engineer might need to locate the “distribution point” in the building, so check this isn’t in a locked cupboard. ‎08-05-2019 If your home’s been connected to Virgin Media’s network in the past three years, you can use its QuickStart self-install pack. 5 hours later and still no Internet access. At BT, we use the power of communications to make a better world. You can also track your order online. BT Broadband requires approximately two weeks lead time to book an engineer to connect you. Sky states that prices may vary if you live in a flat. In either case, you will be sent a straightforward self-installation kit and you can be up and running within as little as four days of placing your order. If your BT Business Broadband service fails, BT will automatically restore your broadband service through our 4G Assure service. Our easy to use comparison service shows you the best standard and fibre bundles with free setup in your area right now, letting you save time and money and find your perfect deal. Equally, check whether you can have a Sky dish attached if you want Sky TV. Disable Compatibility view, upgrade to a newer version, or use a different browser. Use our switching reminder and we'll email you when your deal is coming to an end so you don't lose out! on We no longer support Internet Explorer v10 and older, or you have compatibility view enabled. The same applies to Virgin Media. Broadband installations will ... BT, Plusnet, NOW Broadband, ... We are prioritising vulnerable customers to ensure they can stay connected during this difficult time. Yeah I get that but the engineer was here 6 hours ago. The infrastructure is indeed in place, just not (yet) connected to YOUR phone line. 84% UK 4G coverage as of December 2019. Overall Virgin wins by a mile on speed and customer service, which are two of the most important factors when it comes to choosing a broadband … With all broadband providers, non-standard set-up may cost extra. If you'd like to know more about broadband installation, and activation times for key providers - we've also got a guide to the broadband installation process, which we'd also recommend checking out. If your BT Business Broadband service fails, BT will automatically restore your broadband service through our 4G Assure service. Cable is operated and owned by Existent Ltd © 2005-2020. There are exceptions to this, such as if you already have the required line, you can self-install without the need to wait for an engineer, which can cut waiting times. Existing customer? Hey am getting my sky broadband installed tuesday and want to know what they will do when they get here. If you need a new phone line, a £20 connection charge may apply – if you’re signing up for a pricey bundle it may be worth trying to negotiate on this. If you are a brand new customer, Virgin will show you some potential installation dates before you place your order and appointments should be available within 14 days. Hi, If i place an order for BT Broadband today, what is the ETA on engineer coming for installation as i will need a BT line. ‎08-05-2019 BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version) 1. BT Plus: Faster broadband and better connection. Nobody should have to wait around all day for someone to fix their broadband – and with our handy appointments, you don’t have to. Your information is safe with us. ** IMPORTANT: During the COVID-19 crisis, providers are delaying installations of new phone lines for some customers. BT’s Superfast Fibre broadband (previously known as BT Infinity), usually costs about £60 to install. Basic Script: Hey YouTube, today we’re looking at BT’s Broadband Extender Flex 600 kit. BT Virus Protect & BT Parental Controls; BT Wi-fi, with access to over five million public wireless hotspots in the UK. If your home has had a telephone service from BT in the recent past, and the wiring and socket is undamaged and the line still has a dial tone, you shouldn't have to pay any connection or reconnection charges. Most Virgin Media broadband deals on contracts of 12 months or more come with a £20 activation fee. Broadband packages. 84% UK 4G coverage as of December 2019. If you were hoping to consolidate your TV and broadband service into one, unfortunate Vodafone will not be the best provider. Guide below or follow these instructions 's what we 've listed and explained all the call... Plus, choose us for fibre and static IP 16h11, on ‎08-05-2019 16h57 the to! Costs about £60 to install of December 2019 for an engineer to visit will be approximately days... 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