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All of my SMS messages out to any carrier were working. Step 6 of 26. Tap the message icon. Anyway change it from +61 4XX XXX XXX to 04XX XXX XXX and the charges will go away :):). Solved! View your usage, get billing support and much more with the My Optus app, download it, ____________________________________________________________________________________________________________________________. Tricky problem on receiving international SMS. The only problem with them creditting it without an explanation is that there's every chance it's going to happen this month so I'd keep pushing them if you have the time. 19 Jan 6:55 PM2018 001158672726268 $0.50, Hmm, it's a bit of a strange one. I know we have much more important things to worry about at the moment, however, if it's a scam or there's a reasonable explanation, it might help the Optus community. Are they unlimited as with SMS within Australia? I haven't sent international SMS myself so I'm not 100% sure, but I know for all SMS sent within Aus the number is shown on the bill. Problem; Failed to send all the text messages. The most common instance I know of iPhones sending international SMS without the owners knowledge is when you first set up your iPhone. Not being particularly tech-savy, is there any way my phone could have sent these messages without them being recorded in the message app? Whirlpool Forums Addict reference: whrl.pl/RbmHjW. User #132025 4664 posts. Step 3 of 26. I know there have been instances where by the customer receives an international SMS charge after switching their imessage on/off. Are they unlimited as with SMS within Australia? This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. lightmyfire. Der australische Anbieter Optus startet in ausgewählten australischen Städten einen mobilen Festnetz-Ersatz über 5G. Anyway I blocked my premium sms charge straightaway and i just checked my usage and again i am charged for the international sms fee. Tap the new data connection icon. Part of the process involved the phone sending an SMS to somehwere in the UK I believe to activate iMessage. I'm happy to make the change from my end. INTERNATIONAL SMS & MMS (Selected countries) UP TO 300 MINUTES FOR STANDARD INTERNATIONAL CALLS (To selected countries) INFORMATION ABOUT THE SERVICE Services on plans that were launched prior to 11 March 2016 cannot rate plan change to this plan. I am with Optus. Jazz Prepaid Roaming. Listings must be supplied by the print closing date. iPhone International SMS charge from iMessage and FaceTime activation. If it doesnt, it could mean 2 things. To be eligible for this plan you or your … I presume the SIM card in question was fine at the very beginning. everytime you turn them on, it will send an SMS. For a list of destinations see optus.com.au/zone1. I can't imagine what someone would gain by hacking your phone and sending int messages as the only winner here is Optus because they get the money so I don't think it's that but you never know. If you can't send and receive MMS, follow these instructions to solve the problem. I'm having an interesting problem on receiving SMS from overseas on one SIM card. I believe there have also been instances where the customer has been charged for activating a voice/messaging service like What's app or Viber. Is this not the case for you? I joint Optus in April 2017 and since December 2017, i am getting charged random international sms. Will this be included in my plan or will I have to pay additional charges atop of my monthly $59? Solved: Go to Solution. The following table includes these two Optus phone plans in combination with the 64GB iPhone 11 as published on Canstar Blue’s database, listed in order of cost from lowest to highest. Tap the new message icon. I have the same issue! This is something that we can organise for you from our end. I have a problem with my $29 Optus BYO plan. Standard national SMS and MMS International Calls Up to 300 minutes standard international talk from Australia to 50 selected destinations . Optus has today advised that they have upgraded their postpaid mobile plans for new customers signing up to the My Plan Plus 24 to include international calls, SMS and MMS. WhatsApp is an internet-based messaging service so I don't believe that would have caused the charges. 3. It cannot receive SMS from overseas. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options take approximately 3 weeks to be changed in the online directory on whitepages.com.au. oh i didnt know i can make my number private with optus. If you then use more than this (so, more than 500 minutes), you’ll get … No, the number the SMS was sent to was not listed on the bill. I googled my number and it shows my number is one of Optus service directory etc.. it doesnt list who owns the number just this number is Optus network and it's in Australia. This $29 plan includes $180 cap value plus another $120 which brings it up to $300. Cocaine. Tap Access point names (APN). Optus International Roaming options help you stay connected and travel with confidence. If you don’t activate a Travel. If I do have to, what are the international call rates? How do they affect international msgs? This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. They receive it immediately and I get their response straight away. You can send MMS to one or more phones and to email addresses. Explore Optus International Call Rates. posted 2011-Nov-18, 11:57 am AEST O.P. It's important to find out if you can make a call. Tap SIM . Customer service doesnt know anything and they keep insisted me that i sent a message to this number. I researched that and noticed some people got charged about activation of imessage etc.. no it wasnt my case and i dont make a phone call whats app or viber. Full name: I joint Optus in April 2017 and since December 2017, i am getting charged random international sms. Changing to Telstra as I am fed up with lack of service and awful reception from Optus. 0 Kudos Reply. 6. posted 2008-Sep-5, 10:10 am AEST ref: whrl.pl/RbCWrz. I need your full name, DOB and mobile number. posted 2011-Nov-18, 11:57 am AEST ref: whrl.pl/RcZP3T. Optus PrePaid Sending Text Messages SMS Fix. By Zeumic, My I.T. New, updated or removed listings take approximately 3 weeks to be changed in the online directory on whitepages.com.au. User #52816 7179 posts. After spending 3 hours being on hold and speaking to Telstra/ Boost customer service and tech support, I can safely say that they are one of the most incompetent support teams I have ever had to deal with. You can send MMS to one or more mobile phones and to email addresses. They were unable to tell me the number, said they couldn't access it, and that it was just a private international number. When we do make the change to "unlisted" it will not automatically be removed from a number directory such as the White Pages. My e business card is in the format of +61 4X XXX XXX so for example if you added me to your contacts from my ebusiness card you would be charged INT for texting me. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. callsignapollo. This is ridiculous. optus-websms --message "Congratulations, Mark" 0411262316. Travel more, worry less. There are some service problem here with Optus service. My bill definitely shows the domestic numbers I've SMS'd so I think you're only being sent a summary, not detailed bill. Ah, right. No problems at Optus SingTel Optus offers landline and mobile communication services to consumers and businesses, including mobile phone, mobile internet, broadband internet and television. When the problem is solved, you will most likely also be able to send and receive SMS. The telco issued a fault notice earlier today. Your report was successfully submitted. Tap Name. It's important to find out if you can make a call. Just noticed an increase on my bill and checked my account and this is happening everyday. Optus MMS. If you already have an account please login on the left. Hey guys, I'm on the Optus $59 extreme cap for the iPhone 4 and I'm a little confused about what is included and what is not in my cap plan with Optus. MMS was unaffected. Do I have to pay for it or is it free of charge? My wife is with Optus and I tried sending SMSs via her phone and it works just fine. International SMS charge I've been charged a $0.50 charge for an International SMS (only 1 unit) that I don't recognise and nor can I travce it back to an activity of my doing. Pay Super SMS Code Problems - Every Single Month (Optus) Hi I’m sorry to hear of your difficulties in getting the SMS Codes, the SMS messaging system generally doesn’t have issues with specific networks and should send the code through promptly. Report a disk space problem to the sysadmin, with part of the df output, truncated to fit in a single SMS: df | optus-websms --truncate --message "Space low: " 0411111111 Only services that re-contract or are new services can be activated onto this plan. Didn't activate iMessage, Facetime, or Whatsapp, as they were already in use. A.F.A.I.K. All forum topics; Previous; Next; 1 Reply Highlighted. 50 MBit/s werden als Minimum versprochen, bis zu 1 GBit/s sind möglich. Anyone know if theres a problem with the network anywhere. Hey All, Jumped ship from Optus and signed up with with Telstra on an iPhone 5. You will receive a usage alert at 50%, 85% and 100% of your included roaming data allowance by SMS or email. Solved: Optus pre-paid mobile plans give international call rates but not SMS/MMs rates. Set up your mobile phone for MMS. Find "Access point names (APN)" Tap Settings . 2. If you were charged for international SMS, it should tell you which country the sms was sent to. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. It might also be a good idea to pop your number on the DNS (do not call register). as a % of the bill its a rounding error but the principal how can their system not recognise and Australian number with an international prefix..... Lazy programmers or hoping to rake in a extra $1 or 2 from the customer base? from September 2008; to March 2009 ; last updated – posted 2009-Mar-21, 2:02 pm AEST posted 2009-Mar-21, 2:02 pm AEST User #246491 14 posts. Yes No Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. “We’ve identified a fault which means you might experience issues with SMS between Optus/Telstra at the moment,” the notice stated. But the same mobile phone, with another StarHub SIM card, has no problem to receive SMS from a same overseas number. I think this is a bit of privacy issue here.... By default the number isn't set to private. Part of the process involved the phone sending an SMS to somehwere in the UK I believe to activate iMessage. Optus pre-paid mobile plans give international call rates but not SMS/MMs rates. NOTE: This is a known problem that TELSTRA are NOT publicising. International Roaming Inclusions: $59 and $79 Optus plans give you unlimited standard national and international talk, SMS (excludes MMS) and an included amount of data to use per month in Zone 1 destinations (subject to change). I have a problem with Optus Thanks for submitting a report! If you can't receive MMS on your mobile phone, try these simple solutions to solve the problem. Yes No If you're still wanting a hand, please send me a private message with the following info and we'll check it out on our end: Are you the primary account holder: Y/N INFORMATION ABOUT THE SERVICE How My Plan Plus works If you use more than 300 minutes during your billing month, we’ll automatically give you up to another 200 minutes for $10. For a list of destinations see optus.com.au/zone1. I've spoken to customer service and they can't (won't) provide me with the number/s these messages were sent to. It does sound like you've been issued a summarised bill (rather than an itemised bill). Keep in touch with loved ones overseas when you’re in Australia with International Talk, SMS and MMS. I have just signed up for an Optus My Account and found it says I only have $455 of credit (usage period is 18 Dec to 17 Jan). Optus Travel™ Pack gives you unlimited standard national and international voice, SMS (MMS is excluded) plus 50MB of data to use in Zone 1 countries per day. I believe it sends 1 or 2 but definitely not 15 (unless something goes wrong possibly). Does any of the above apply in your situation? Tap Access point names (APN) . Subscription (30 Days) $ 35. Specs. Works fine on my Nokia 520 with Optus so I know the number is cirrect. ... International SMS Problems In response to V-man. Plan Details Full Cost Breakdown Phones Available (9) Awards Share. Unable to receive SMS/Phone calls from Optus after porting from Optus I’m able to call and SMS all phones and receive calls and SMS from everyone except Optus. How can I activate. Participant reference: whrl.pl/RcZP3T. I also noticed i am getting lots of spam messages and calls since I changed my service to optus. I never had this issue with Vodfone. Optus international SMS. Account number: I finally after 2 months trying got the supposed international SMS number out of them it was my mother in law an Australian number. Announce a meeting to a three phones: echo Meeting at 2pm in room 42 | optus-websms 0411111111 0422222222 0433333333. Find awesome value home internet, home phone & TV entertainment packages at Optus. This is a problem as I require sms to logon to internet banking and other financial websites. they send a message to a UK number to activate. But the same mobile phone, with another StarHub SIM card, has no problem to receive SMS from a … Tap SIM. But as I travel for work a lot its stored in my phone as +6104XX XXX XXX so they charge it as international even thou both of you are in Australia. Follow the URL below to send us a private message. Whether you're at home or out and about, we've got you covered. But as I travel for work a lot its stored in my phone as +6104XX XXX XXX so they charge it as international even thou both of you are in Australia. Tap Settings. 29-08-2019 02:27 AM. Optus has confirmed that a problem is affecting SMS messages sent between its mobile subscribers and those on Telstra’s network. It also says I have sent 3 international SMS on the day I signed up, which I did not, so I already have $1.35 in excess charges. How can i send message when I dont even have a number? They were keen to refund the charges though, so I can't complain about that. Slightly concerned my phone has been hacked/spoofed/scammed somehow!! I am not willing to pay extra 50c every month. Whenever iMessage or FaceTime are activated your iOS device sends a text overseas, usually to a UK number … As with Optus’ SIM-only plans, you’ll get unlimited standard national calls and SMS, along with unlimited standard international calls and SMS to 35 select countries. Thanks Dan. Partner June 2, 2011 April 5th, 2016 Internet Wireless Broadband. i will have to see next month billing cycle whether i am getting charged this international sms again. Stay in touch with family and friends around the world with Optus Prepaid. Optus - SMS-Text Messaging Int'l . Solution: Set up your mobile phone for MMS. Home » Help » Internet Wireless Broadband » Optus PrePaid Sending Text Messages SMS Fix. It doesn't list who owns the number does it? I was recently stung by a network issue where OPTUS SMS messages/texts were not being received on my TELSTRA Android phone. Unfortunately I have foound I am not able to get SMS messages sent from an international source. It cannot receive SMS from overseas. No Comments. No, the number the SMS was sent to was not listed on the bill. Both are currently switched off. posted 2007-Nov-28, 7:44 am AEST Part of the reason I … By solving this problem you'll most likely solve your problem with receiving SMS. Step 2 of 17. This troubleshooting guide will take you through a number of possible causes to help you find a solution to your problem. Recharge your Prepaid service with ease. Does anyone know if there’s a problem with the Optus network? 5. Setting up my mobile phone for SMS; Turning data roaming on my mobile phone on or off; How to; Troubleshoot; Using apps; Specs; How to. I can't send SMS from my mobile phone. They were unable to tell me the number, said they couldn't access it, and that it was just a private international number. Optus Email SMS allows businesses to send SMS from a desktop computer, email client or software application to mobile phones on all Australian networks. 1. English inventions and discoveries are objects, processes or techniques invented, innovated or discovered, partially or entirely, in England by a person from England (that is, someone born in England – including to non-English parents – or born abroad with at least one English parent and who had the majority of their education or career in England). The iPhone isn't new, but we recently changed our plan (still within Optus), so I'm not sure if that had something to do with it. I finally after 2 months trying got the supposed international SMS number out of them it was my mother in law an Australian number. Hi all, I ported my number from Optus to Telstra 31 days ago and have been unable to receive international SMS messages, specifically from Canada and the US. Learn more about roaming with Optus. You're welcome to send us a PM with your account details. MMS can contain media files such as pictures and sounds. @newcastleboyy I’m trying to send an SMS but it has failed. The change will reflect when the white pages make an update to their directory. Step 1 of 17. Are available by default provided you have activated International roaming. International Roaming Inclusions: $59 and $79 Optus plans give you unlimited standard national and international talk, SMS (excludes MMS) and an included amount of data to use per month in Zone 1 destinations (subject to change). The telco issued a fault notice earlier today. this is very strange and i never had this with any other provider. ... they're the problem. When the problem is solved, you will most likely also be able to send and receive SMS. Have a question about your Optus Home Phone? Using Optus global roaming for international voice. Step 3 of 17. Optus Prepaid Epic Data plans come with some international roaming included. For instance Paypal and Citibank fail to work but Commbank works fine, and friends have been able to sms my number fine. You should still have access to the detailed bill via My Account if you have a log in or funnily enough, by contacting support. They just couldn't explain them, which is very frustrating. Yes No Moderator Answered:(Go to solution) Solution. View your usage, get billing support and much more with the My Optus app, download it, Charged for unauthorized random international SMS, Re: Charged for unauthorized random international SMS, ------------------------------------------------------------------------------------------------------------------. Alternatively, you can sign up for a free trial by clicking on the link below. It's a simple change that we put through on our end. Tap Mobile networks . posted 2008-Sep-5, 10:10 am AEST O.P. That's a government run initiative. I can call out to an american … Optus opts for crowd-sourced mapping of service problems By Juha Saarinen on Aug 20, 2020 4:10PM Accepts problem reports from anywhere in the world. On recharges over $30, customers receive between $5 and $15 extras credit for use on international calls, messages, roaming, and selected premium SMS services. Step 2 of 26. 4. What are you typing in Google search to get details of your phone number? As far as i know, international sms are part of the cap value but not international calls which im told by optus here. and no record of histroy i sent message to this werid number? I will ask customer service to do that. Tried a local sms and no problems. On my recent bill I've been charged for 15 international SMS messages that I have no record in my iphone message app as sending. Great value rates for overseas calls. I've - … By bill lists the calls made, but for SMS just a summary of how many during the billing period, which was 15 at 50 cents each. Our Help and Support pages will provide you with all the information you need to continue to make calls when at home. Just tried on my daughters prepaid virgin phone and same problems, looks like there is a … Archive View Return to standard view. Can somebody please help me how to stop this? Type. 1. Kunden erhalten dazu einen 5G-Router. I believe it sends 1 or 2 but definitely not 15 (unless something goes wrong possibly). Using apps . Optus Flex. Anyway change it from +61 4XX XXX XXX to 04XX XXX XXX and the charges will go away :):). MMS can contain media files such as pictures and audio files. Hi V-man, I can appreciate the concerns about your messages not getting through to family overseas. Step 1 of 26. Network status updates help explain what's going on near you as we build or maintain our network. I only ever use Whatsapp for sending messages to overseas friends. I can't send SMS from my mobile phone. I can also find my number in google under optus phone info. For list of countries see optus.com.au/travel • You can activate the Optus Travel™ Pack on a day to day basis or “We’ve identified a fault which means you might experience issues with SMS between Optus/Telstra at the moment,” the notice stated. INTERNATIONAL SMS/MMS (To selected countries) UNLIMITED STANDARD NATIONAL MINUTES, SMS & MMS UP TO 150 MINUTES FOR STANDARD INTERNATIONAL CALLS (To selected countries) + + + $45 MY PLAN PLUS SIM ONLY PLAN ID 800250 DATA USAGE IN AUSTRALIA Monthly data inclusion 3GB INTERNATIONAL INCLUSION Up to 150 minutes for standard international calls Tap Mobile networks. Hey @keggers2009 - that's certainly strange if you didn't send any international SMS. Normally you get high level charges on the first few bills and then on the last pages get the finer details like this. Step 4 of 26. It's important first to find out if you can send SMS. If you can't send an SMS, you need to solve this problem. Optus: AUSOP: 15: 25: 25. I am not sure whether it's optus system problem or i am just being unlucky to have this issue? It's essentially saying this number belongs to the allocated pool of Optus mobile numbers. I'm having an interesting problem on receiving SMS from overseas on one SIM card. The most common instance I know of iPhones sending international SMS without the owners knowledge is when you first set up your iPhone. 1.You could have sms'd a invalid number that could have charged you for an international SMS and 2. a premium sms from an App that you are signed up to have charged you per sms they have sent you or you sent them and Optus could have identified that as an international … Tricky problem on receiving international SMS. Are you using an iPhone or iPad and noticed an unrecognised International SMS appearing on your bill beginning with +44? Outbound SMS work fine. My e business card is in the format of +61 4X XXX XXX so for example if you added me to your contacts from my ebusiness card you would be charged INT for texting me. Set up your mobile phone for MMS.Detailed instructions. INTERNATIONAL SMS/MMS (To selected countries) INCLUDED HANDSET Handset repayments may also apply depending on the new phone you pick. posted 2007-Nov-28, 7:44 am AEST ref: whrl.pl/RbmHjW. SMS from TELSTRA/Vodafone were working. Possible cause 1: Your mobile phone hasn't been correctly set up for MMS. Write an MMS correctly. Optus Travel™ Pack is activated by contacting Optus prior to use. Not all send from a local australian sms gateway. I want to phone my friend's mobile in France for her birthday. Before you start this troubleshooting guide you need to check one important thing: Can you send an SMS? Customer Service were no help whatsoever. I checked with optus and they advised me i sent an international sms to this unknown number which i dont have it in my phone nor i dont see any record in my message inbox. Im in Brisbane Sthside . as a % of the bill its a rounding error but the principal how can their system not recognise and Australian number with an international prefix..... Lazy programmers or hoping to rake in a extra $1 or 2 from the customer base? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. And those in white don’t allow any international roaming with Optus. - 584720 Welcome to the Optus SMS Suite! I can't send SMS from my mobile phone. x How do you rate Optus over the past 3 months? Date of birth: Step 5 of 26. User #392678 67 posts. I spoke to customer service again and they also couldnt trace down that messsage being sent to this number.
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